Frequently Asked Questions

Applying

  • How can I apply?
    You can apply online any time, day or night – simply click here. You can also apply over the phone by calling us on 1300 343 736 between 9:00am and 6:00pm Monday to Friday, or 10:00am to Midday Saturday (AEST).
  • Who can apply to rent goods from Difrent?
    Almost any person can apply to become a Difrent person! To apply for rental, you just need to be 18 years+ of age and either an Australian citizen, permanent resident or a holder of a visa with at least 24 months remaining.
  • What am I applying for?
    You are applying to rent goods from Difrent Rental Pty Ltd, ACN 624 271 469, Australian Credit Licence 506892
  • How long does it take to apply and what do I need?

    Applying takes about 15 minutes, a little less if you do it online and have fast fingers! To make the application process as fast as possible, you should have your I.D. documents with you before you begin, as well as documents that have information about your financial situation, for example a recent payslip or Centrelink statement.

    If your favourite show is about to start or someone knocks on the door, don’t worry! You can save your application and come back later to continue from where you left off. 

    Click here to get started with an online application now.

  • What will Difrent ask me during the application?
    During the application we’ll need you to tell us a little about yourself, like your name, age, how we can contact you and your residential details. We’ll also need to collect from you some information about your financial situation.
  • Why does Difrent need me to provide an electronic bank statement?

    Under the law, we must verify information about your financial situation. The simplest and safest way to do this is by using a secure 3rd party service called “Proviso”.

    During the verification, your information is safe as houses. In fact, it’s just as secure as using online banking. Your data is secured by 256-bit bank-level encryption, and your data is at no time transferred overseas.

    And, don’t worry – neither Difrent nor Proviso can actually login to your bank account or see your banking username or password. There is absolutely no access granted to your bank account, all we get is a read-only summary of your income and spending, which we are required to consider under our legal obligation to verify your financial situation.

    To use the Proviso system, you’ll need to have internet banking set up. If you haven’t got around to doing this yet, it’s normally a quick and easy process to complete with your bank.

  • How does Difrent make a decision about an application?

    By law, we cannot enter into a contract with you if it could be considered “unsuitable” for you. In plain English, this means that the contract must meet your needs and that you can afford it. The information you provide to us during the application will allow us to determine whether we can legally enter into a rental contract with you.

    There may be other reasons why we aren’t able to approve a rental application. However, we do not have a strict “no bad credit history customers” policy; we assess every application on its merits. We will be open and transparent with you about how we have assessed your application.

     
  • Is rental better than buying? Isn’t it more expensive?

    If you rent for the full term, rental is more expensive than buying. However, renting with Difrent spreads the cost. 

    You should consider your individual circumstances before applying. For example, if you have the money available in full then buying them may be a better option for you.

Starting your rental contract

  • What happens after I’m approved?

    Once you’re approved, we will take information from you about the products you wish to rent and the rental term you want to rent the goods over. 

    We will then set up your rental contract documents and email them to you to sign electronically. Once we receive the contract back from you, and your first rental payment, we will arrange for delivery to occur.

    For small items, you may be able to pick them up from a nearby retailer.

  • What rental terms are available?
    You can rent goods over a 24-month or 36-month period.  You can also choose to make your payments monthly, fortnightly or weekly.
  • What products can be rented?

    We give our customers a virtually unlimited range of tech items, home entertainment products and appliances to choose from.

    You can check out a huge range of products available to rent by clicking here.  

    If you don’t see something you love, you can also choose virtually any item that’s available from an Australian retailer^.  Just get in contact to get pricing for any items you’ve seen on a retail or rental website. If the items are available from a retailer that delivers to your address, have a total retail value of at least $200, and are within the amount we have approved you for, you can rent them!

  • Why must I make a rental payment before the goods are delivered?
    Renting from us is like renting a home – payments are made in advance. For this reason, you need to make your first payment to us before the goods are delivered to you.
  • Do I have to pay for delivery?
    We will always try to find a retailer who offers free delivery. If this is not possible, then you will need to pay the delivery cost. This is because we are committed to providing rental rates that are as low as possible, and to do so we have to limit our costs as much possible. This includes not having a fleet of delivery trucks and drivers.
  • Can I pick the goods up myself rather than have them delivered?
    Yes – but only if it is a small item like a phone or a laptop computer, or if free delivery is not offered by the retailer. Otherwise, we prefer to have the goods professionally delivered to your home, free of charge. This may also mean you get the goods unboxed, set up in the right place and the rubbish taken away. Too easy!
  • What must I do after receiving the goods?

    Enjoy using them! Also, you should use common sense and check them to make sure they’re in new, working condition and, if you have any concerns, you should contact us straight away.

During your rental contract

  • How do I make payments?
    For your convenience, we have automatic payment options available, such as Direct Debit and Centrepay. We can discuss your payment options upon your application approval.
  • What happens if my product breaks down during the contract period?

    Relax – we’ve got you covered! Just call us on 1300 343 736 to let us know and we will arrange for the product to be repaired, or replaced if a repair is not possible. This is a free of charge service to you throughout the contract term.

    Keep in mind though, while Difrent provides service cover for product faults and breakdowns, you are responsible for keeping the goods safe from damage and loss.

  • I’m not happy about something! What can I do?

    We always want our customers to be happy, and we do our very best to make this happen! However, if you think we’ve let you down in some way, or that we’ve not done what we should have under the rental contract, please contact us to let us know why you’re not happy.

    If you’re not satisfied with our response, you should contact the external dispute resolution body we are members of, the Australian Financial Complaints Authority. You can find more information, and their details, in our Credit Guide which is located here.

  • What happens at the end of the contract?

    You have options! We’ll send you an email about 3 months before a product reaches its end of term to tell you about how you can choose to either return or keep renting the goods - or whether we are willing to sell the goods to you and if so, at what price.

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